I’m guilty of it! I’m pretty certain most of us are! Putting the till receipt straight into my wallet without looking at it and when that gets too full, putting it through the shredder. I’ve realised recently that that simple act of neglect has probably cost me tens if not hundreds of pounds over the years.
I believe one of the reasons supermarkets are able to declare such huge profits time and again is because they regularly over charge their customers. From personal experience, both Tesco and Sainsbury’s are guilty of this. Some might be honest mistakes but I’ve found that they’re not always in a hurry to correct those mistakes.
Tesco scanned a twin pack as 2 individual items, adding an extra £6+ to the bill. I hope this was a genuine mistake by the till operator. Still, it happens. Can you, hand on heart, say that it’s never happened to you?
Meanwhile, for a time in November 2010, Sainsbury’s programmed their tills to charge customers the price per kilo of their Hot Smoked Mackerel Fillets rather than the pack price. This mistake was probably made by head office but it added an extra £5+ to everyone’s food shop. Anyone care to take a guess at how many people that affected? How much pure profit do you reckon Sainsbury’s have made from that “error”. When I phoned the local store about it, the guy just wasn’t that interested; I had to tell him which product it was. He never asked!
Most of us use loyalty cards these days so they know where we live; They send us enough junk mail. It was a few weeks before I was next in the shop but in the meantime, Sainsbury’s didn’t write to me to say they’d over charged me. Has anyone else been contacted?
In the run up to the holiday season, with everyone buying silly amounts of everything, I reckon that most till receipts will easily run into three figures. I’d highly recommend checking that what’s on your till receipt accurately reflects what’s in your trolley going out the shop door.
On the other hand, there is also a chance that, at some point or other, you’ve been under charged. It is possible!