One of my professional development goals is to become a better listener (I’m guilty of jumping in with answers far too quickly) so this post will become a log of all the material I’m using to achieve that goal.
- Crucial Conversations: Tools for talking when stakes are high – I need to read it again but my key take away from the 1st pass is to create a safe space when discussing difficult topics;
- Conversation Patterns for Software Professionals – “nature abhors a vacuum”? Maybe so but in conversation, it can work to your advantage;
- The 7 Things Great Listeners Do Differently – a mix of common sense & good manners. No earth shattering revelations here;
- Project Management Coaching – Michael Nir
It has been said that we have been given two ears and only one mouth, so we should listen twice as much as we talk. Listening is an art form, and asking questions is a tool to active listening. Yet, asking a question, without listening to the answer, is one of the fastest ways of showing a team that you don’t care about them. Good questions have to be followed up by attentive listening.